[email protected]
1421 OLD APEX ROAD, CARY, NC 27513

Warranty Policy

We’ll help you navigate your plant’s health and early observation is often the key to success.


Our Limited Warranty (“Warranty”) is our guarantee to our customers.

This is a one-time plant replacement or store credit given to cover dead trees and shrubs installed within one-year by Garden Supply Company.

If you need a copy of our plant care guide for guidelines on watering and maintaining your plants, please stop by the store or email [email protected] today. It is in your plant’s best interest to note and report to us any decline of your plant’s health as soon as possible. Often times we are able to identify plants acclimating to new conditions.

Self-installed trees and shrubs purchased within one-year of plant death are eligible for a one-time 50% credit towards plant replacement.

This Warranty does not include:

  • perennials
  • annuals
  • houseplants
  • hanging baskets
  • trees, shrubs and other plants in above-ground containers

Garden Supply Company reserves the right to exclude other plants not deemed “Trees and Shrubs.”

Obtaining the Warranty

First, take photos of your plants as soon as they begin to decline.

We’ll help you navigate your plant’s health and early observation is often the key to success.

Take pictures or otherwise prepare with evidence of plant decline or fatality. Remember, sometimes we identify healthy plants adjusting to new conditions and, given early diagnosis, the outcome isn’t always fatal!

Then, contact us to apply your Warranty.

Noting your recent observations, including descriptions of plant decline or diagnosis, and any treatments,

  • email [email protected] and attach photos. A member of our warranty department will respond to your request for replacement.
  • bring your photos to our store at 1421 Old Apex Road in Cary and discuss with one of our qualified gardeners.

 

(effective 03/01/2023)